All ready to ship orders will be packaged and shipped within 2-4 business days. All orders will be shipped via USPS First Class Priority Mail or Priority 2 Day shipping, depending on customers shipping preference during checkout.
I recommend purchasing Priority 2 Day shipping as it includes $50 insurance. You may purchase more insurance if you desire.
All custom//made to order items will have a processing time of 5-14 business days.
*Please note business days are Monday-Friday-excluding all holidays.
The processing time allows enough time to ensure quality work that is not rushed. On some occasions I am able to to complete your order quicker.
*Please note, I am a one person shop; therefore things may happen, such as sickness, where the shipping times may be extended. I do my best to get everything out in a timely fashion.
***It is the customers responsibility to ensure the shipping address is correct. I highly advise that you do not ship to your place of work/business. If you do choose to ship and your package is lost/stolen there will be NO refunds, and no exceptions made.
Please allow 1-8 weeks for international delivery.
*I am not responsible for lost or stolen packages; but I’ll do everything in my power to help you track it down.
All items purchased will be in boxes, carefully wrapped, and ready for gift giving.
Moon Star does not offer Returns for ANY reason, including buyers remorse.
Before purchasing a ring please know your size, there will be no exchanges for a different size. I take time to be descriptive as possible for easy and knowledgeable purchasing.
There are many DIY tutorials online to help figure out your size.
Please also know your desired necklace length, and be aware that all necks sizes vary.
If there is a problem with your order on my end, Please contact me within 48 hours of delivery. It is my goal to only produce high quality jewelry for you, so I will do all I can to make you happy.
There may be exceptions with exchanges, but is up to Moon Star discretion. If an exchange is accepted it will only be for store credit that will be valid fo 14 days.
Some custom orders will either require a deposit or be paid in full. Custom orders must be completely paid off before the package will be sent out.
If for any reason the remainder of the balance is not paid off within the discussed time all payments will be forfeited and the custom order will be cancelled. This will also forfeit all future custom order inquires.
Each item will have a jewelry care/cleaning card with instructions.
As always, avoid wearing jewelry during physical activity, swimming, or showering, as it will speed up oxidation.